How do I cancel a Michaels online order?

Can I cancel my order? Items purchased online for in curbside pickup can be cancelled by calling 1-800-642-4235.

How do I return Michaels online orders? Purchases

If your purchase does not meet your satisfaction, you may return it within two months (60 days) of purchase. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to a Michaels store or by mail.

How do I change my Michaels order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please telephone on 800 555 1212, and if it has not yet been processed we will change or re-issue a new amended order.

How long does it take for Michaels to process an order?

Order Processing:

Normal order processing can take between 1-3 business days (Monday – Friday).